By Michael J Sydor
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Additional info for APM best practices : realizing application performance management
HealthCheck reports combine metrics from baselines, platform metrics (CPU, memory), and other metrics that are established to track capacity and performance. They may be focused on a critical period during your operation’s daily, weekly, or monthly summaries. They are intended to provide a forum to detect subtle changes in the application prior to a severe performance degradation. They will be immediately familiar to your folks who are responsible for capacity planning15 but they are really intended to foster collaboration around capacity management16.
My point is that all of the APM technologies are useful. If you have solid practices for managing and using logfiles, you are likely going to have a good experience with synthetics. If your synthetics practices are solid, you are going to appreciate working with real transactions. But if you are struggling with synthetics, for example, then you should delay moving to instrumentation until you understand and resolve the process gaps that are impeding your progress. Organizational maturity is not additive.
Com> I employ this iterative approach, adapted pragmatically for the realities of your organizational and operational constraints, to realize a future state that your sponsors will find useful, predictable, and manageable—and something that they will want to fund. What about other strategies to implement service management, like ITIL (Information Technology Infrastructure Library), or other standards already defined by telecommunications standards? I will take up this topic in the planning section of the book.